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Frequently Asked Questions

and some you probably haven't thought of

Do I REALLY need an SSL Certificate?

The short answer is YES. 

Google is an online search engine, connecting their browsing customers with the correct business, service or information that they’re searching for - this is the business of Google.

The reason that Google has risen to the top as the world's leading search engine is because they provide quality search results for their customers

Remember, that before anyone becomes your online customer, they are Google's customer first.

One important measure of Google’s quality is that a site is safe for their customers to use. 
Google is no longer allowing the safety of their customers to be optional anymore. 

Therefore, if you want Google to display your website in their index it must be secure. 

Will you need access to my site to secure it?

No. We have automated the entire process so you can complete it yourself. No waiting. 
You only need  to have your cPanel details

However, if for some reason you have mixed content warnings which can happen due to mis-configurations on your end. We will help you fix those at no extra charge to you, as part of our service.

How long does the process take?

Your site can be secure within 30 minutes. Sometimes, it may take a few hours, depending on your hosting. 

If you have not received the confirmation email that your site is secure. Please feel free to contact us on security@smartsovereign.com

How long does my SSL Security Certificate last?

Your certificate is valid for ONE YEAR. It will be renewed automatically. If you do not wish this to happen please email us and we will happily cancel it for you.

How do I get the SSL Secured Badge on my site?

Immediately after purchase, you will receive a link and instructions on how to activate this WP plugin on your site. This process takes less than 30 seconds.

Secure your site now in 2 easy steps

Step 1
Step 2
You will require your cPanel login details. 
You can get this from your developer or hosting company.

IMPORTANT : Your login details should include the following

1. cPanel login URL. 
Usually this is your website address (URL) with /cpanel added to it.  
i.e. yoursite.com/cpanel

2. Your cPanel username 
NOTE: Your username will not be an email address.

3. Your cPanel password
NOTE: This should be all one word with no spaces.

Below is an example of what your cPanel login screens looks like.
cpanel
You are only minutes away from securing your site.
Click the button below and follow the instructions. 
You will be redirected to another site where you will be asked to enter the Cpanel details.
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Smart Sovereign
3/13 Hindmarsh St, 
East Ballina, 
NSW 2478
Email Us
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